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As the leading manufacturer of wood pellet fuel in New Zealand, Azwood Energy have the expertise and technical capability to ensure your pellets are consistently of high quality no matter what Azwood Energy product you use to heat your home. 
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FAQ's : Frequently Asked Questions About Pellet Fuel

Written by Azwood Energy on April 9th, 2019.      0 comments

Read more about Pellet length, colour & density in wood pellet specifications

What are the Pellets made of?

Wood pellets are small compacted pellets, usually cylindrical/round in shape. They are a product made from sawdust, shavings & clean waste wood. The are compacted, so they are of an especially high density.


How are Pellets made?

Wood Pellet Fuel is made from compressing sawdust & shavings through holes in a metal dye.
The quantity will reduce to approx 15% of its original volume during the process. The friction generated during manufacturing creates heat that releases the natural lignins within the wood which makes a natural glue type product.

Where do you deliver to?

We deliver to a large range of stores throughout New Zealand, Australia & other places. Head over to our form to receive a list of nearby stockists delivered right to your inbox.


How are the pellets packaged?

Wood pellets are packaged in plastic bags and stacked on a pallet. The bags are professionally wrapped and stored out of the weather where they stay until dispatched. Since 2018, we have also been manufacturing Eco Pellets, which is the worlds first wood pellets packaged in a 15kg cardboard box. Eco Pellets is a 100% recycled, 100% recyclable product.


How heavy is a bag/box of Pellets?

Firetime® Wood Pellets i available in 20kg & 10 Bags.  
Onfire® Premium Wood Pellets are available in 10kg & 15kg Bags.
Eco Pellets are available in 15kg boxes


How long will a bag of pellets last?

This is dependent on your pellet fire heat settings and heating requirements, Due to the range of pellet fires, and the variety of settings on newer models, it is difficult to accurately estimate. A rule of thumb is 1kg of our wood pellets will provide approx one hour burn time on a medium heat setting.

How many kilograms of Wood Pellets will I need to heat my home?

Most customers with an average-sized house will go through 1-2 tonne per season. However this amount can alter depending on the winter climate, size of your home, age of your home, and if you compliment with other heating options as well. 

Where can I store my bags of Pellets?

Although packed into heat-sealed plastic bags there are small holes in the top of each bag to allow trapped air to exhaust during the stacking process. It is therefore important to ensure storage is undercover. 


How much ash do Wood Pellets leave?

Wood pellet fuel, especially Onfire® and Firetime® have a very low ash content. Our pellet fuel has an ash content of <0.5%. An ash tray would normally only need to be emptied 1 to 2 times per season.


What should I do with the ash?

Wood ash is an excellent source of fertiliser. Why not place it on the garden! Use care in placement & ensure ash is cool.


I have recently switched brands and these pellets seem different?

Different brands use different manufacturing and quality control processes, which can have an effect on the physical appearances of a wood pellet. At Azwood, we aim to make the very best quality pellets which is why all our pellets are certified to ENplus® A1 - the worlds highest standard in pellet fuel. If you have recently changed brands and there appears to be a difference in performance with your pellet fire, contact us and our knowledgeable team will help you out. Read more under wood pellet specifications.


What is biomass fuel?

Wood pellets, wood chips, waste paper, along with dozens of other agricultural by-products capable of being used for energy, are all examples of biomass fuel. The most compelling principle of biomass is that it is renewable. Given proper forest and agricultural management, biomass is virtually limitless and has proven to be price stable. The environmental benefit of the fuel is that it turns readily available waste products into clean and efficient energy.

Do you have a question that is still not answered? CONTACT US


Contact us

Phone 0800 AZWOOD (299663)
03 547 4836
Fax 03 547 3258
Address PO Box 2180
Nelson 7041
New Zealand



About us

Azwood are working to help New Zealand transition to a lower carbon future by supplying cost-comparative carbon neutral wood fuel as an alternative to fossil fuels.

Azwood have been in the energy sector for 38 years. Our main products are biomass hog fuel, wood energy chip and wood pellet fuel (industry and retail).
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