Terms of Trade

These Terms and Conditions apply to all transactions made with Azwood Ltd. This includes orders placed online or by email, phone, fax, post or by any other means. Azwood reserves the right to change these Terms and Conditions at any time.

Rural Freight Charges
Rural Freight rates will apply if you are situated in a Rural Zoning, by our Freight Companies terms.

Privacy Policy

We respect your privacy.  We collect this information in order to be able to process your order and to make it easier for you when you re-order. All information about you will be maintained with strict confidence. Should you ever wish your details to be removed from our database, email your request to admin@azwood.co.nz. We will process your request immediately.

If you have been incorrectly supplied a product at the fault of Azwood, we will cover all costs related to returning the incorrect product to us and supplying you with the correct product. If you wish to return product due to ordering incorrectly or for any other reason other than at the fault of Azwood, all freight costs must be met by you.
Damaged Product

If you have a damaged product we need to be notified at the time of delivery, email us at sales@azwood.co.nz or free call 0800 299663 Provide us with the invoice number that the products were supplied on. We will work out to find a solution to this. A credit may be issued. You may or may not not need to return the faulty product to us for assessment at Azwood's discretion. In the event of damaged or problem product, all product must be retained and not on-sold while the issues is being investigated as photographs are often requested. All freight carriers require product to be available for collection when a claim is being sorted.
Our Guarantee
If you want a consistent and dependable heat, don't settle for less than New Zealand's Best!
We offer a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!
Terms of Purchase
Overdue Charges, Collection Charges and Interest may be charged on all overdue accounts, at the discreation of Azwood Limtied.
Reservation of Title: That title and property does not pass in either the goods or proceeds from sale or otherwise of the goods to a third party until paid for in full. Upon any sale or other disposition of the goods for value prior to full payment for the goods.
Azwood Ltd shall be legally and beneficially entitled to the proceeds and the debtor must pay such proceeds into a separate bank account and immediately thereafter account to Azwood Ltd for such proceeds.
Payment and Accounts: The debtor will pay Azwood Ltd for all goods and or services supplied, or any other monies due hereunder as per the terms set out below.
• Payment for Goods and services must be made on or before 20th of the month following date of invoice.
• In the event of the applicant failing to make payment as set out above, the debtor could pay interest on the
monies due, together with any costs, including solicitors’ fees, incurred by Azwood Ltd in recovery or attempted
recovery of any monies so due.
• The customer agrees to be liable for all costs incurred in the collection of overdue account, including
solicitor/client costs
The Customer authorises Azwood Ltd to obtain and authorises any third parties to release any information required for the purpose of ascertaining the customer’s credit-worthiness.
Delivery Conditions: When material is to be delivered in places other than on paved or metalled streets, the customer is to provide roadways or approaches permitting access of trucks to point of delivery under their own power. The seller reserves the rightto stop deliveries in the event that such roadways are not provided. If the customer orders deliveries beyond the kerbing, the Customer assumes all liability for damage to kerbs, footpaths. driveways or other property, and shall be liable for all costs incurred in removing the truck from the site.
Disclaimer of Liability: As media, natural materials, wood pellets and all natural products are made from batch to batch, strict control cannot be exercised over all the conditions including material response, weather, plant & property management, before during & after any use. No responsibility will be accepted by Azwood Ltd under any circumstances under any circumstances to any failure in performance, loss, damage or injury in whether direct or indirect consequential arising from storage, handling, mixing or use of these products, and the purchaser shall bear sole responsibility for the correct selection, use and application of this product and acknowledges that the purchaser is buying this product in reliance on the purchasers skill or judgement and not that of Azwood Ltd.
Liability: The liability of Azwood Ltd for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the goods or any other breach of Azwood Ltd’s obligations hereunder, shall not exceed any amount equivalent to the price paid by the customer for the goods supplied. Azwood Ltd accepts no liability for any loss, damage of injury whatsoever unless it is notified as to claim within fourteen (14) days from the date upon which the risk in the goods would be deemed to pass to the customer pursuant to these conditions of supply.
Change of Details: The customer must notify Azwood Ltd of any change in any of the details provided by it on the Credit Account Application within 7 days of such change occurring.
Personal Guarantee of the Company Directors or Trustees: If the Customer is a company or trust, the director(s) or
trustee(s) signing for the Customer, in consideration for Azwood Ltd agreeing to supply services and grant credit to the Customer, also signs in their personal capacity and jointly and severally personally guarantee and undertake to Azwood Ltd the payment of any and all other monies now or hereafter owed by the Customer to Azwood Ltd. Any personal guarantee made by any party shall not exclude the Customer in any way whatsoever form the liabilities and obligations contained in this contract. The guarantors and Customer shall be jointly and severally liable under the terms and conditions of this contract.

We value your privacy! Any information you give to Azwood will be held with the utmost care.
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Contact us

Phone 0800 AZWOOD (299663)
03 547 4836
Fax 03 547 3258
Email care@azwood.co.nz
Address PO Box 2180
Nelson 7041
New Zealand



About us

Azwood are working to help New Zealand transition to a lower carbon future by supplying cost-comparative carbon neutral wood fuel as an alternative to fossil fuels.

Azwood have been in the energy sector for 38 years. Our main products are biomass hog fuel, wood energy chip and wood pellet fuel (industry and retail).
More About Us